Below is a list of resources. More will be added as they become available.
For immediate emergency assistance, call 911.
FEMA Assistance for Homeowners and Renters
Homeowners and renters in Watauga County can apply for FEMA assistance after Hurricane Helene.
How to apply:
- Website: disasterassistance.gov
- Download the FEMA App
- Call: 1-800-621-3362 from 7 a.m. to 11 p.m.
IMPORTANT: Document your damages now! Photograph the damages and items you have to throw away. More information about how to apply.
Emergency Shelter
Holmes Convocation Center (111 Rivers Street)
In partnership with the Red Cross.
Food, water and beds available to students and community members. Off-campus students, faculty and staff in need of shelter should call 1-800-RED-CROSS (733-2767).
Disaster Relief Hub
Resources and support for faculty, staff and students with representatives from Counseling & Psychological Services, Case Management, Emergency Management, Financial Aid, Off-Campus Student Services, the Student Legal Clinic and App State Disaster Relief Recovery Fund.
10 a.m. – 3 p.m.
Office of the Dean of Students
Plemmons Student Union (3rd Floor, Room 324)
Non-Emergency Phone Numbers
- 828-262-2000 Appalachian State University’s Main Line
- 8 a.m. – 5 p.m.
- 828-268-6200 Boone Town Hall
- 7 a.m. – 7 p.m., hours subject to change
- 828-263-4178 Appalachian Medical Reserve Corps Non-Emergency Call Center
- For non-urgent inquiries and reports related to storm impacts
- 8 a.m. – 8 p.m., leave a message after hours
Food
Central Dining Hall
9:30 a.m. – 8 p.m.
Trivette Market
1 – 9 p.m.
Crossroads
10 a.m. – 8 p.m.
Health Care
M.S. Shook Student Health Service
8 a.m. – 3:30 p.m.
Urgent care, lab and pharmacy services are available from 8 a.m. to 3:30 p.m.
Routine appointments will be rescheduled.
Counseling
Counseling for Students
If in the Boone area and experiencing an urgent mental health concern, call the Counseling Center at 828-262-3180 and select the option to speak with the counselor on call.
TeleTalk Consultations are available for App State students.
Monday – Thursday, from 1 – 3 p.m.
Visit Let’s TeleTalk to access the Zoom link
For additional mental health emergency resources, visit the Counseling and Psychological Services website.
Counseling for Faculty and Staff
If you’re a faculty or staff member experiencing a mental health emergency, please call 911 or the Daymark Recovery Services Crisis Line at 866-275-9552.
For support, referrals or to schedule a counseling appointment, contact Counseling for Faculty and Staff (CFS) at 828-262-4951. A CFS team member will respond to provide assistance or set up an appointment.
Laundry
Washers & Dryers available at no cost. Show your App State ID.
8 a.m. – 8 p.m.
- Faculty & Staff: Thunder Hill (park in New River Lot)
- Off-campus Students: Laurel Creek (park in Blue Ridge)
Wellness
University Recreation
Student Recreation Center
11 a.m. – 7 p.m.
Mt. Mitchell Fitness Center
10 a.m. – 4 p.m.
Building Access
Plemmons Student Union
10 a.m. – 8 p.m.Faculty may access their offices to retrieve items, with the exception of the Holmes Center academic areas, Leon Levine Hall, Rankin Science Building, Varsity Gym and Walker Hall.
New River Light & Power
For power restoration updates, an outage map and information about disconnecting service, please contact New River Light & Power’s customer service.
Latest updates and information:
- Website: nrlp.appstate.edu
- Facebook: @New River Light & Power
- Instagram: @New_River_LP
- X: @New_River_LP
Customer Service
Monday through Friday, 8 a.m. to 4:30 p.m.
- Speak to a representative: 828-264-3671
- Email: nrlp-csr@appstate.edu
- Office: 146 Faculty Street Extension, Boone
Please note, all voicemails and emails received after business hours will be addressed as soon as possible.
Internet Access
Public Wi-Fi access points (asu-visitor) are available on App State’s Boone campus:
- Blue Ridge Parking Deck (Stadium) — entire deck
- Central Dining Hall
- College Street Parking Deck (Library) — top level
- Plemmons Student Union
- Sanford Mall
ITS Support Services
Monday – Friday, 8 a.m. – 5 p.m.
Anne Belk Hall, Room 140
Limited services are available
Community Resource Information
- Boone Area Chamber of Commerce: Official Watauga County Resource Information
- Catawba County: Hurricane Helene Updates
- The Chamber of Catawba County: Hurricane Helene Business & Community Resources
Volunteer Opportunities
Appalachian Medical Reserve Corps
Coordinating volunteers with state and national emergency response teams.
Sign up using this interest form.
Samaritan’s Purse
Tree work, debris cleanup, roof tarping and mud outs.
Sign up at spvolunteer.org.
Donation Opportunities
Funds
- App State Disaster Relief Recovery Fund: Support impacted students, faculty and staff
- Boone Area Chamber of Commerce Foundation: Small business and community assistance
- North Carolina Disaster Relief Fund
Supplies
The most pressing need is cleaning supply kits (5 gallon buckets, mops, cleaning supplies, paper towels).
Boone Chamber Drop-off location:
The Summit Pickleball Facility
278 Industrial Park Drive, Boone
8 a.m. - 6 p.m.
Contact the Boone Area Chamber of Commerce at info@boonechamber.com or 828-264-2225 for more information about after-hours drop-off options.
United Way Drop-off location:
App State’s Hickory Campus
800 17th St NW, Hickory
8 a.m. - 6 p.m.
For more information, call 828-381-8863 or visit the Catawba County United Way drop off locations page.